Frequently Asked Questions:
- Why Autorenew?
- Autorenewing saves trees, time and money. We won't need to send you any more renewal notices, and you won't even need to think about whether you sent in your form. Best of all, you'll never miss an issue.
- Here's how it works: We bill you for your first year at our one-year rate. The following year will be billed at our lowest rate. For example, our one year domestic rate is $59 and our two year rate is $109. So your first year you will be billed $59, but you'll only pay $54.50 in the following years.
- If you are on autorenew, you can email us or call us at 949-361-0331 at anytime with questions or to cancel.
- How quickly will the first issue go out for a new subscriber?
- Depending on when you submitted your subscription, your magazine will go out with the next shipment. We ship issues to new/renewing subscribers once a week.
- If the current issue has been on sale for longer than four weeks, we will start a new subscription with the next issue to be released unless it is otherwise indicated on the order.
- Where do I find my account number?
- Whenever we mail something to you, your account number is printed just above your name on the label.
- How come the newest issue is sometimes delivered at different times to the same area?
- The only thing we can say to that is they all go out of our warehouse at the same time. It’s up to the individual postal worker to deliver them at the same time, and once in a while that just doesn’t happen.
- If you renewed late you may have missed the first shipment of the new issue. Your copy will go out in the next shipment.
- How do I know when it’s time to renew?
- We send out renewal notices when you have one issue remaining. Another notice is mailed after the last issue in your subscription has been shipped, and then we periodically notify you once your subscription has expired.
- If you are a gift subscriber, the first notice is sent out to the donor, and all subsequent notices go to the recipient.
- I had a subscription but someone just gave me a gift, will I get two issues now?
- If the gift subscription was given to you with your name as we have in our records, and to the address we have on file, then our system will find your account and add the new subscription onto your existing account.
- If the gift was given to you with a nickname or to a different address, a new account will have started for you and your two subscriptions may overlap. To correct this, call our office and ask for customer service. (800) 666-2122.
- I gave someone a gift subscription, how will they know it’s from me?
- As soon as a gift subscription is received by our circulation department we rush a 4-color a gift card to the recipient with the occasion you indicated on your order.
- I’m looking for a specific issue that you published a while ago. How can I find it?
- Go to "TSJ Archives" and type in a keyword for the subject you want and a list of the back issue and/or article will pop up. You can also order the back issue from this page.
- I moved and changed my address with the post office, but my magazines aren't arriving, what should I do?
- Please change your address with us directly. The post office does not always notify our office when you move. The post office will forward your magazine for up to 60 days, but after that copies are destroyed, and the post office notifies us that the address we have on file is undeliverable. We then put your subscription on hold until we hear from you. If you would like to change your address, click here.
- Are you affiliated with any other publication?
- We publish The Surfer's Journal only, and a variety of hard cover books featuring surf photography.
- How do I submit a story/photo to you? What format do you like?
- For photos, please send to photodept@surfersjournal.com.
- For words, please query editorialdept@surfersjournal.com.
- I’m a subscriber, but the new issues sometimes get to the surf shops or bookstores first, why is that?
- We fully understand that as a subscriber, it’s nice to get your magazine before any one else can get their hands on it. We ship subscribers a week before we send surfshop and bookstore copies out. The only exception is in December, when we ship issues to subscribers, surfshops and bookstores at the same time. We do this to maximize the visability of The Surfer's Journal through out the holiday season.
- I want to renew online but I don’t want tons of junk mail/email. Can I trust you guys?
- One thing that we value most is the trust of our subscribers. We will never sell your personal information to another company. We also promise not to abuse your trust by emailing or advertising to you flagrantly. We will email you when your subscription is about to expire to save paper with our renewals. We also send emails and/or postcards when we publish a new book, assuming you want to hear about these first.
- Every so often there will be a TSJ supported event or bit of news that we think you want to know about. When that comes up we will send you an email or postcard. It will always come from our office, no one will ever see your information except us. Please understand that this is a rare occurrence, and we always take you into consideration when we are thinking of promoting our products to you.
- When should I expect to receive the merchandise I ordered?
- We process merchandise orders once a week during the regular year (more frequently near the holidays). We ship all merchandise on Thursdays and Fridays. If your order came in before noon on Wednesday it will ship out by the end of that week.
- Most everything we ship in the US goes out UPS. If you have a PO Box or are out of the continental US it will ship via USPS or Global Mail.